A woman was kicked off a Southwest Airlines flight for the most ridiculous reason: for comforting her newly-adopted dog who was travelling with her.

The situation outraged her fellow flyers and many people online.

On October 21, a woman named Sara Price shared videos on TikTok of an altercation she witnessed on board a Southwest Airlines flight.

A stranger she met on the boarding line had flown out to Colorado Springs to pick up a new puppy, and was flying back with him to her home in California. The pup flew on board with her in a soft carrier.

But the pup attracted attention from hard-nosed staff members. According to Sara, the puppy was whining a bit, as young puppies do, and a flight attendant told the owner she might not be able to fly if the dog wasn’t quiet.

The woman unzipped the carrier to pet her new dog, which calmed him down, but she was quickly told the carrier needed to be zipped and left under her seat.

The other passengers were sympathetic to the woman and couldn’t believe the harsh attitude of the staff: “Everyone around us was like, what’s going on here!?” Sara wrote on TikTok.

“Everyone around us was so confused as to why they were so harsh with her,” Sara told People, saying the woman “did as she was told and zipped the carrier completely and put it under the seat.”

As the plane started to taxi the runway, the situation came to a shocking head when the dog started whining again and the woman pet the dog from outside the carrier. All the flight attendants then announced that the flight would return to the gate and the woman would be removed from the flight.

@_sara_price_

Met this lady in the boarding line today @Southwest Airlines She flew out to Colorado Springs to pick up her new little puppy and fly her back home to CA. The puppy was whining a little and the flight attendant boarding everyone walked up to her and said, if your dogs doesn’t be quiet, you may not be able to fly. She sticks her hand in the soft carrier and pets the puppy. It stopped whining. We board the plane and she has the carrier in her lap still petting the puppy when the same flight attendant came up and said the carrier needed to be zipped completely and put under the seat. Everyone around us was like, what’s going on here!? Another flight attendant, dressed as a cat comes up and says “are we going to have a problem here!?” The lady does as she is told and we start to taxi to the runway. The dog gave a very soft whine, so she leaned over and started petting it from the outside of the carrier but right at mesh. All the attendants got in a group at the front of the plane and decided we needed to return to the gate and that she should be removed from the flight. #southwestairlines #southwest #southwestair

♬ original sound – Sara Price

Video shows the woman gathering her things before being escorted away by a flight attendant, whom she calls “rude” and “mean” and refuses to let touch her bags. Her fellow passengers voice sympathy, calling the situation “insane.”

“You should be ashamed of yourself,” Sara’s husband says to the flight attendant.

In a follow-up TikTok, Sara reveals that she and her husband were also kicked off the flight for their “attitude,” for filming the incident and sticking up for the dog owner. She also said they all ended up on a “fantastic” United Airlines flight. She told People that several passengers also left the flight in protest.

@_sara_price_

This is right after they kicked the lady & puppy off the flight. My husband said….and you can hear him in the first video…..this is ridiculous and he said…you should be ashamed of yourself. That’s when Tyler went to the pilot and they decided that because my husband said that, we had an “attitude” and they wanted us off the plane also. @Southwest Airlines @Marshall Carpenter #southwestairlines #southwest #southwestair #SouthwestHatesPuppies

♬ original sound – Sara Price

In further videos, she says she has been in touch with the woman, whose name is Susan. The dog’s name is Sitka, who is adorable and doing great despite the ordeal experienced getting him home.

Sara and her husband have reportedly been refunded by Southwest Airlines, but Susan has not.

The situation has outraged people online, with the original video gaining 2.3 million viewers on TikTok. Some vow to never fly Southwest again, others are demanding accountability from the flight attendants. The airline, meanwhile, has denied wrongdoing.

“We’re aware of the videos and our initial reports indicate that the customer would not comply with keeping her dog’s kennel closed, which is our policy,” a Southwest spokesperson said in a statement, according to People. “Our employees are trained to ensure customers are following protocol, and in this situation and after the customer repeatedly refused to comply with our crew’s instructions, the decision was made to deplane the disruptive passenger.”

What an outrageous situation — no one should be kicked off a flight just for petting a scared puppy. We hope Southwest Airlines makes this right.

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